AVAILABILITY AND DELIVERY
Your order shall be fulfilled with immediate effect or if notified by us within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances, whereby we shall notify you immediately we become aware of such circumstances. We regret we are unable to Deliver to PO Boxes. Our consignments will require a signature from a a person who is of legal age to enter into a contract.
 
RISK AND TITLE
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any and all delivery charges and or agreed surcharges.

RETURNS AND REFUNDS POLICY
Statutory 'Cooling Off' Period - if you have cancelled the Contract between us within the 7 working days cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product(s) in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

Shortages - if you receive an incomplete delivery you must notify us by email or phone within 3 working days of receipt of the delivery. We will investigate and respond to you as soon as is practicably possible and in any case within 3 working days of your notification.

Defective product - if equipment doesn't work ('dead on arrival') or if you consider the product to be defective, you must notify us by email or phone within 3 working days of receipt of the delivery. (For periods greater than 3 days you are asked to contact the manufacturer directly). We will arrange collection from you, and arrange for a replacement Product to be dispatched within 5 working days of collection. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and a reasonable cost incurred by you in returning the item to us.

Wrong Product(s) delivered - you must notify us by email or phone within 7 working days of receipt of the delivery. We will arrange for the collection of the product, and for the correct Product to be dispatched, as originally ordered within 5 working days of collection. Alternatively, you may choose to take a refund and place a new order on the website.

Damaged Product - you must notify us by email or phone within 7 working days of receipt of the delivery. We will arrange for the collection of the product, then examine the returned Product and will notify you of your replacement via e-mail within 5 working days of collection.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.